Refund & Cancellation Policy

Last updated: August 2026

PlanWitty is a digital subscription — there is nothing to ship and nothing to send back, so this page covers refunds and cancellations rather than physical returns. It sits alongside our Terms of Service.

The Free Trial Comes First

Every new account starts with a 14-day free trial, and we don't ask for a card to begin it. That's deliberate: you get to decide whether PlanWitty earns a place in your day before any money changes hands. If it doesn't, simply don't subscribe — there is nothing to cancel and nothing to refund.

Cancelling a Paid Plan

• You can cancel at any time from the Billing section of your account.
• Cancellation takes effect at the end of the period you have already paid for. You keep full access until then — we don't cut you off the moment you cancel.
• Because you keep that access, cancelling does not by itself refund the current period.
• Your tasks and data stay in your account for the remainder of the period, so you can export anything you want to keep.

When We Refund

• Within 14 days of your first charge — tell us and we'll refund it in full, no interrogation. This runs alongside the trial, not instead of it, so you have the free trial to try PlanWitty and then a further two weeks to change your mind after paying.
• Duplicate or accidental charges — refunded in full, always.
• A billing error on our side — refunded in full, with no time limit. If we charged you the wrong amount or for the wrong plan, that's ours to fix.
• An extended outage or a failure that stopped you using a plan you paid for — reviewed case by case, and we'd rather err in your favour.

What We Don't Refund

• Time you've already had on a plan. Cancelling gives you the rest of the period you paid for instead of money back for the part you used.
• Renewals, as a matter of course — the no-questions window covers your first charge. This does not shut the door on them: everything above still applies to a renewal, so a duplicate charge, a billing error of ours, or an outage that stopped you using the plan is refunded whenever it happens. And if a renewal simply caught you by surprise, contact us anyway — see Renewals below.

Renewals

Paid plans renew automatically on the cycle you chose — monthly or yearly — until you cancel. You can see your next renewal date and cancel at any time in Billing. If a renewal goes through and you get in touch promptly, we'd rather sort it out than keep money you didn't mean to spend — an annual one especially. We look at these individually rather than by a fixed rule, which means asking is always worth it.

How to Request a Refund

Email subscription@planwitty.com from the address on your account, and include:

• Your PlanWitty username
• Roughly when the charge appeared, and the amount
• Anything you'd like us to know — it genuinely helps us improve, but it's optional

We aim to reply within two business days.

How the Money Comes Back

Approved refunds are returned through Stripe to the original payment method. We can't send a refund to a different card or account. Once issued, it usually appears within 5–10 business days, depending on your bank — that stretch is your bank's, not ours.

Your Statutory Rights

Depending on where you live, you may have rights that go beyond this policy — for example, consumers in the UK and EU generally have a 14-day right to withdraw from a digital service. Nothing here limits rights you have by law. Where the law gives you more than this page does, the law wins.

Before You Open a Dispute

If something looks wrong on your statement, please email us first. A card dispute takes weeks and freezes the account while it runs; we can usually resolve the same thing in a day or two. We'd much rather fix it than fight it.

Changes to This Policy

We may update this policy as PlanWitty evolves. When we do, we'll change the date at the top of this page. Refund requests are assessed against the policy as it stood on the day you were charged.

Contact

Questions about billing or a refund? Reach out at subscription@planwitty.com.